16-hr Problem Solving, Root Cause & CA
www.TrainingForQuality.com QAI Training LLC
5665 N. Post Road Suite 200
Indianapolis, IN 46216
317.202.9000

Print Course Info:   Course Offered:
Course Hours: 16      

About the Course

16-hr Problem Solving, Root Cause & CA

8 a.m. - 5 p.m. Daily

Course Objectives:

  • How to identify a problem.
  • How to write a problem statement.
  • Understand the financial impact of effective and ineffective problem solving.
  • How to create an effective team.
  • Learn about team and group dynamics.
  • How to develop interim containment solutions.
  • What is an escape point and how to find it.
  • How to use popular quality tools to find root cause.
  • How to find the single root cause.
  • How to analyze possible permanent corrective actions for effectiveness.
  • How to apply a permanent corrective action.
  • How to prevent recurrence.
  • How to use 5S and Poka Yoke.
  • How to make this eight discipline problem solving method work as a structured disciplined system in your business.

About the Course

Students will learn a "start-to-finish" problem solving method that yields results in a predictable, fast timeframe. This is achieved with:

·         Using a series of progressive learning lectures.

·          Participating in "hands-on" activities.

·         Working from a specially designed case study workbook that spotlights a large but fictitious problem that students must work through.

The Eight Discipline approach is team based problem solving system. This structured methodology is based on the following disciplines:

  1. Establish the team.
  2. Describe the problem.
  3. Develop an interim containment action.
  4. Define/verify the root cause.
  5. Select and verify the permanent corrective action.
  6. Implement/validate the permanent corrective action.
  7. Prevent recurrence.
  8. Recognize the team.

With lecture reinforced by activities for each discipline, students learn how to use the discipline and stay focused on the "big picture". 

As we go from describing the problem, creating a problem statement, and developing an interim containment action that prevents your problems from reaching your customers,  we review the popularly used problem solving and analysis tools used to help determine root cause:

  • Fishbone - Cause and Effect - Ishikawa diagrams.
  • Pareto Analysis.
  • Histogram and Tally Sheets.
  • Cause and Effect diagrams.
  • Effect and Cause diagrams.
  • Repeated Why:
    - Sometimes called the 5-Why
  • Systematic Thinking.
  • Comparative Analysis.
  • Is- Is Not analysis.
  • Timeline Analysis.

Not only can you bring a structured problem solving method into your company, you can also bring everyone up to speed on how to use some of the most common tools in quality for various problem solving tasks.  This is just another reason why this class is so valuable.

Using the tools above helps students to find the true root cause.  In addition, practicing to use the various tools helps students to find the tools that are easiest for them or that work best under certain conditions.   We'll students how to find the single root cause. 

Once a root cause has been determined, we'll begin teaching how to create a list of possible permanent corrective actions.  We'll explore how to choose the action to be deployed and how to validate that permanent solution.

We'll talk about preventing recurrence by a structured approach to updating necessary documentation, training, and mistake proofing. Discussion and activity at this point is based on the 5S's and Poka Yoke tools used to help prevent recurrence.  We'll even talk about why recurrence occurs and how students can prevent that from happening at their organization.

We will cover "recognizing the team" as being of present and on-going importance. 

Finally, we'll close the corrective action.  We'll document the lessons learned for possible usage in the future. 

This course includes many of the popular tools used and discussed in some of our Six Sigma Training Courses.  You'll receive expert instruction by industry veterans.  As always, you're backed by the quality that QAI customers have come to expect from our ISO9001 registered company.

  • Leaders in a company that are entrusted to solve problems
  • Smart people that communicate with customers
  • Supervisors and managers that work with internal customers on a regular basis
  • Anyone that is working an problem that is too big for just one person to hand
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www.TrainingForQuality.com QAI Training LLC
5665 N. Post Road Suite 200
Indianapolis, IN 46216
317.202.9000

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