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Frequently Asked Questions

Login into the site with your username and password. On your homepage, click or tap on the event that you attended. This will expand the event details. Tap on the Certificates section. Tap on the Attendance and/or Achievement button to display the certificate and then save or print a PDF copy of your certificate. Tip: Save a copy of your certificate to your local drive and email a copy to to your personal email, too. Training certificates are only available for training events in the previous 36 months.
Everyone has a login. It is a requirement of our system. If you don't know or don't have your login information simply go to the login page. When there, tap the FORGOT LOGIN link. You will be taken to a screen where you can enter your email address and request that the system send the information to you. This happens instantaneously so if you don't receive a quick email check your spam or junk folders. Most QAI customers are business customers so the email that is normally stored in your QAI profile will be you work email address. Occasionally, while at training students request that the instructor change the address to their personal address. If you are having difficulty receiving an email with your work address then try your personal address. If you continue to have difficulties, contact by phone for personal assistance.
Everyone has a login. It is a requirement of our system. If you don't know or don't have your login information simply go to the login page. When there, tap the FORGOT LOGIN link. You will be taken to a screen where you can enter your email address and request that the system send the information to you. This happens instantaneously so if you don't receive a quick email check your spam or junk folders. Most QAI customers are business customers so the email that is normally stored in your QAI profile will be you work email address. Occasionally, while at training students request that the instructor change the address to their personal address. If you are having difficulty receiving an email with your work address then try your personal address. If you continue to have difficulties, contact by phone for personal assistance.
Go to the login page. Tap the forgot login link. Enter your email address and the system will send the information to you instantly. If you don't receive an instant email, check your junk or spam folders for an email from the QAI admin. If you continue to have difficulties, contact QAI by telephone for personal assistance.
We do not accept PO's as final payment. Prepayment is always required. We accept American Express, MasterCard, Visa, Discover, and e-check for advance payments online. ACH payment is acceptable. Checks can also be mailed for advance payment, of course. Many organizations are required to issue a PO in order to initiate a final payment. We can input your PO number into our system so that we can create an invoice to you for the training. The invoice is provided to you. You will need to walk it through your systems at that point to be certain that the invoice gets paid. Advance payment discounts are based on receipt of actual payment. The PO is not actual payment.
Our cancellation policy is listed in the About menu option.
Yes. Login using your QAI login. From your homepage, tap or click on the event so that you have access to the expanded details section. Move to the Payment section. Tap or click the CANCEL button. The system automatically applies the cancellation policy rules to your registration order. If you are eligible for a refund or partial refund, you then have the option to cancel the order entirely or reschedule to another training event.
In order to receive a prepayment discount, the actual payment does need to be received at QAI.
The training venue information is only displayed after payment is made so long as the location has been determined. Since the system doesn't display that information beforehand, just give us a call to inquire.
All registered students are notified immediately by email of a cancellation decision. Participants then have seven days to elect for a full refund or to reschedule to another location. This can be accomplished by logging into the site, responding to the cancellation email, or calling QAI. If no reply or response is received within seven days, registrations are automatically rolled into the next scheduled training event of the original registration (course type)and in the same city. Confirmation messages are sent by our registration system in that case. Our regular cancellation policy then applies to students that are automatically rolled over because of failure to respond to the cancellation notice. This rollover condition was created many years ago so as to never lose track of a registration, and your money, even in the case of a person that may not have responded or may have been unaware of the cancellation for whatever reason. Twenty years into this business now and we've never lost track of single paid registration. It's critical to you, so it is critical to us.
No, students can download a PDF copy of a certificate for free for as long as it is available online. Download and store your PDF copies in multiple locations for safe keeping and preservation. TIP: send a copy to your home computer so that a backup is always available for personal use. Printed copies of certificates are available though, if desired, for a fee of $25 per certificate.
Just login to the system. Find the event on your homepage. Tap or click on the event name and the system will expand to reveal multiple levels of detail to you. Tap on the location section and you will have access to complete training location information. You can also download this to your email calendar by tapping the download to calendar button so that you don't have to login again later for the same information.
Just login to the system. Find the event on your homepage. Tap or click on the event name and the system will expand to reveal multiple levels of detail to you. Tap on the payment section. Tap on the receipt button. Print the receipt or save a copy of the PDF file. You also have the option to send a copy of the receipt to someone else in your organization, if you like, by typing their email address into the field and pressing send.
This often occurs for persons that take advantage of our 90-day and 60-day advance payment discounts. In this case, the location is usually TBD until the class meets the minimum number or required students to hold the class. Once that occurs, we arrange for training space, update the system with location information, and all registered students that have paid are immediately notified via email of the location. Once the location data is in the system, you also have the option of logging into the system to view this information as well. If your class is in Confirmed GO status, it is just a matter of having signed contracts for a training venue until we update the system with this information. For classes in waiting status, we are waiting for more advance registrations to make a Go or No-Go decision. That decision usually occurs 3-5 weeks in advance of the start date.
Just login to the system. Find the event on your homepage. Tap or click on the event name and the system will expand to reveal multiple levels of detail to you. Tap on the Leave Feedback section. Type away.
Yes. The minimum number varies by class type and location. A good estimated minimum is 8 students needed for a class to reach Confirmed Go status. We often conduct classes with smaller class sizes than 8 when it is feasible to do so.
Many classes that are 30 or more days into the future are listed as 'waiting' status. Waiting means that we are waiting for more advance students to register for the class. Each class has a minimum class size needed in order to conduct the event. When the minimum is achieved, the class moves into Confirmed Go status. Classes that do not meet minimum are cancelled. Go or Cancel decisions are generally made by QAI about 3-5 weeks prior to the start date of the class. All registered and paid students are notified immediately by email by the system when a Go or Cancel decision has been made.
Just give us a call during business hours so that QAI personnel can verify account information. Account access is dependent on the ability to answer basic account information. We can then update the system with your new email address so that you can have access again.
Training certificates are available for 3 years from class end date. Certificates are automatically purged after that time period and are no longer available. We do not maintain paper records. If you are seeking a QAI certificate from more than 3 years ago, it is no longer available. Our best advice in a case like this is to check your email history for an email from our system since most attendance certificates are automatically emailed to students at the end of class.
The QAI point card program was abolished in 2015. Holders of QAI Point cards can still redeem them for a $25 per card discount. Contact QAI for complete details of how to go about sending your cards to us so that you can receive a discount.